FAQ
Shipping Policy
We ship most of our orders the same or next business day.
You are responsible for providing an accurate and deliverable shipping address. Please note that we are not responsible for any packages lost, stolen or delayed as a result of address errors made by you, including missing or incorrect unit/apartment numbers.
Most of our orders ship without signature required. It means the carrier (Post Office, FedEx or UPS) may leave the package at your address possibly unattended if you are not present to accept it, or they may elect to take it back and attempt re-delivery next business day, or even request that you pick it up from the local carrier station, likely the next business day. Your absence at the time of confirmed delivery also puts your package at risk of it being stolen, for which Life of Pets will not be responsible.
Returns & Refund Policy
If, for any reason, you are not completely satisfied with your purchase you have 30 calendar days, from the moment your order is marked as delivered by the shipping carrier, to notify us of your return request. You must request return authorization via Live Chat. Once received, your request will be reviewed and respond to promptly. Once return authorization is issued, your items must be returned to us, at your cost, as per our directions that will follow, within 10 calendar days.
All merchandise must be returned unused and in their original condition, including retail packaging when applicable. Any returns or exchanges containing items that were used or not in their original condition will be discarded to help maintain safe working environment for our employees.
Any shipping charges, if any, are non-refundable.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Order Cancellation Policy
Once placed, orders are automatically transmitted from the website to our warehouse for immediate picking, packing and transport preparation. While our Customer Service monitors Live Chat for order cancellation requests, we cannot guarantee your cancellation request will reach our warehouse staff in time before your order is processed. Even if an order has not been marked as shipped yet, we may be unable to cancel your order.
To request order cancellation please do so only via our Live Chat and we will let you know if we are able to do so.
Orders Missing but Marked As Delivered
In the unlikely event that your order was marked as delivered, but you did not receive it, please report it to us via Live Chat as soon as practicable. Your prompt reporting will allow us to alert the carrier about the issue in a timely manner and affords the carrier the time to immediately investigate the issue, including interviewing the delivery driver, providing the best opportunity to recover the package. We designed our shipping process to keep you informed about the progress of your package. The tracking information provided to you at the time of the shipment of your order allows you to monitor the delivery time for your order.